Revenge of the Titans Beta - Known Issues
Norton Security reports download contains suspect code - (Packed.generic.205) Heuristic virus!
This is a false positive. Symantec are slow to white-list new releases - try updating your virus definitions.
Temporary solution: before installing, create Program Files/RevengeOfTheTitans directory, then add this to Norton's Computer Settings -> Scan Exclusions (Configure) -> Real Time Protections Exclusions. (thanks to Tatu!)
On start-up, the game window is invisible, but mouse movement is restricted to it's geometry!
Temporary solution: on Windows try holding ALT and pressing TAB, then reselect the game from the available programs.
Certain sounds are choppy and cause slowdown!
An OpenAL (sound drivers) issue. We're looking into a fix or temporary solution.
On installation it tells me that it cannot open the files for writing or 'Error opening file for writing: OpenAL32.dll'!
This appears to be a Windows Vista / 7 permissions problem which occurs on some machines and not on others.
Temporary solution: when installing, right click on the installer .exe file and select Run as Administrator from the popup menu.
On start-up, all I get is a black and green screen!
A problem with OpenGL (graphics) drivers on older computers.
Please update your OpenGL drivers (see drivers section below). Unfortunately on older Macs such as G4s this may not be possible, without getting a newer version of the OS.
Characters are missing from registration details!
Characters such as â, ë, ï õ and ü are missing from our font.
We will either add these characters to our font, if possible, or replace with un-accented characters.
error 'Revenge of the Titans did not shut down correctly last time you tried to play!'
Seems to be a Windows problem. We're looking into it...
The game doesn't recognise the keyboard!
Possibly a problem with Linux in which the iBus disallows keyboard focus on programs using Java.
Temporary solution: quit iBus before launching (thanks Conzar!)
On starting, window is too big for the screen.
Possibly a problem with Linux and multiple monitors. We're looking into a fix or temporary solution.
Downloads
Will it run on my computer?
The games we develop are designed to run on Windows, Mac and Linux operating systems.
All the games we feature should run on most computer hardware bought in the last few years, as long as up-to-date graphics drivers are installed - please see the Drivers section below.
Can I still get hold of one of your older games?
You can still get hold of Alien Flux, but we can't offer any technical support - so please make sure the demo works before purchasing! Please use these links for Alien Flux downloads and purchasing.
Drivers
Nearly all crashes in games are due to old or outdated video drivers. PC users sould visit their video card vendor's web site and download the latest drivers. Usually you will have one of Nvidia, ATI, or Intel inside your computer.
Mac users can get updates automatically from Apple via Software Update.
Registration
I've purchased one of your games and have yet to receive confirmation?
The transaction may be waiting to be accepted by our payment processing service. Though this should only take a moment, in rare cases this may take up to 24 hours, sometimes longer if using Paypal.
Please also check the confirmation email hasn't been blocked by spam filters.
I've reformatted by computer. How do I reinstall a game?
Download the latest demo version and install it. Run the game and it will ask you for your email address. Enter the email address you used when originally purchasing the game and it will connect to our registration server and unlock the game for you again.
Can I install the game on my Mac AND my PC?
Yes, and your registration is valid for both of them.
Updates
Our games check for updates when starting and will notify you of any new versions we release. To get the new version, simply download and install the latest demo version from our front page.
If you have already registered your game, it will remain registered when you install the new demo.
Help!
Can't fix a problem? Fill in the form below and we'll do our best to get things working!
Revenge of the Titans Beta problems: please see the top of this page for FAQs of current issues. If you're having trouble with registration please see click here first.
Guarantee
If you've bought one of our games and either a bug or a hardware issue is causing problems, and we can't fix it, then we'll give you your money back.
Privacy
We promise any information you provide to us will be held in the strictest of confidence. Your e-mail address will only be used to respond to your feedback and will not be disclosed to any 3rd party, or added to any mailing lists.
If you would like to receive e-mail news updates from us, please sign up for the Puppygames Newsletter!
Purchasing
All orders are handled using secure online transactions.
If using a credit or debit card you will be sent a keycode and a download link by e-mail.
You may also place on-line orders for payment by cheque or wire transfer for delivery when payment clears.
VAT is not included for EU customers.