Monthly Archives: April 2012

No Good Deed Goes Unpunished

Having spent the last few days dealing with the aftermath of turning 39, I’ve finally gotten the database rinsed and cleaned and full of genuine registrations again from the Great Birthday Giveaway… and with some cunning databasery I’ve managed to reinstate some previously disabled games. What does this mean for you?

In short: if you ordered more than one game, I have reactivated the first one you ordered.

So if you were one of the people that fired up Steam the other day and discovered your game(s) have vanished, or if you tried to obtain a Steam key and were told that your email has been disabled, or if you tried to register your Puppygames registration but were told the same, you may now again register your game – just the first one you ordered – and get a Steam key for it (if it was Revenge of the Titans or Titan Attacks – Droid Assault and Ultratron don’t have Steam keys yet, but they will have, and you will be able to get them in the same way).

All in all I’ve managed to give away a further 2,353 free games to people who either didn’t read the small print quite right or for whatever reason were unaware of the one game limit. This makes me feel all magnanimous and warm inside, and is back in the spirit of things, bringing the total grand giveaway to 13,701 games.

Just to allay a few untrue rumours circulating – no-one is going to be banned by Valve for blagging an extra key. There are a few script hackers who might be in trouble though, and it was these guys filling up the registrations database with shite that have caused everyone all the grief, you included.

So in short: run your game, pop your email address in and wait for it to register, then go to http://www.puppygames.net/steam to get a Steam key if it’s Revenge of the Titans or Titan Attacks.

So, What Happened On My Birthday?

As a little treat for the internets, on my birthday the other day I decided that we would give away our games for free, and see what the power of a single tweet could accomplish.


Well, of course, our server was flattened within the hour, as it turns out our keygen can only generate about 15 keys a minute, and we went on to give away 22,500 keys.  The only reason we only gave away 22,500 keys was because BMTMicro, our payment provider, closed our shop page after 12 hours because we couldn’t cope with the huge backlog coming in.

To make matters more amusing, we only had about 6,000 Steam keys to hand, and these ran out sharpish as well. It also turns out the Steam key retriever contained a schoolboy thread race error in it causing a couple of hundred people to receive duplicate Steam keys. And the cherry on the cake was that unbeknownst to us, a few days before the promotion, our server silently stopped sending email to customers after it was “migrated” by Rackspace. I’ve no idea how its configuration could have changed in that time, but it did. So we had this perfect storm going on:

  1. Site flattened
  2. Shop page shut down
  3. Ran out of Steam keys
  4. Email sender kaput

The end result is that my single tweet generated 3,000 support emails, none of which we will be answering :) No, instead, we are going to send an email to each and every one pointing to a FAQ page which explains what went wrong and what you can do about it, and if you’ve got some problem that’s not answered in the FAQ, we advise emailing us again.

Abuse!

It didn’t take long for some people, in Eastern Europe and Australia, to latch on to our generosity, and quickly create scripts to generate hundreds of Steam keys for themselves, which presumably they have been trading. Unfortunately I know about this. Unfortunate for them, that is, as every single one of these keys will shortly be invalidated by Valve, who will also at their discretion be completely banning accounts who took advantage of the abuse. This is called “karma”.

Slightly Less Abuse!

I’m not sure just how clear that tweet was about the offer but to me it looks very much like “1 item max” means that I only wanted to give away one game each on my birthday. I’m terribly sorry to all 3,137 people who decided to take all of our games during the offer, because I’ve had to disable them all, and again, Valve will be taking your keys off of you, and no, I’m not giving them back because there are thousands of you and you had your chance and blew it.

What We Are Left With

So out of that 22,500 ”sales”, we’ve actually ended up with just 11,200 legitimate people who took us up on the offer – happy birthday me! And a thousand thank yous to all those who took the offer in the spirit in which it was intended – you really are our fans and you make it all worthwhile for us. Keep an eye out for the completely updated, revamped and changed Ultratron 3.0 coming in the next couple of months, and of course, Droid Assault will be making an appearance on Steam as well soon.

Some Of Your Problems Answered

Where do I get the Steam key from for my game?

http://www.puppygames.net/steam

I got a duplicate key! Can you fix this?

Just try again, it’s fixed now.

I never received the email you said you sent me!

Try again, it’s fixed now. And check your SPAM folder!

It says you’ve run out of Steam keys!

We’ve got some more now, just try again.

My game has reverted back to a demo version!

That’s too bad – I did only want to give one game away each and I haven’t time to deal with everyone who somehow “misunderstood”